Scheduling Rep

About the position The Scheduling Rep oversees patient scheduling for appointments and outpatient testing, procedures, and exams. This position has a solid understanding of insurance eligibility, performs updates and corrections for insurance information, and evaluates the medical necessity of procedures for Medicare patients. This position works closely with insurance verifiers to authorize scheduled patient services, and keeps up-to-date documentation on patient accounts and eligibility. The ability to compassionately engage in conversation with patients on their responsibilities for Copayment, Prepayment and Outstanding Balances. WHO WE ARE With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve. WHAT YOU CAN EXPECT Obtain notification of test or procedure to schedule. Work with Physician, Physician office staff, and hospital staff in obtaining and supplying information relative to the test or service to be rendered. Contact patient and/or Physician for all necessary demographic, medical, and financial information. Update scheduling system with test or procedure information. Obtain financial verification and pre-certification as required for patient visits. Document financial and pre-certification information according to defined processes. Refer patients to the Financial Counselor to finalize payment for services. Enter all required information to send billing electronically. Responsibilities • Obtain notification of test or procedure to schedule. • Work with Physician, Physician office staff, and hospital staff in obtaining and supplying information relative to the test or service to be rendered. • Contact patient and/or Physician for all necessary demographic, medical, and financial information. • Update scheduling system with test or procedure information. • Obtain financial verification and pre-certification as required for patient visits. • Document financial and pre-certification information according to defined processes. • Refer patients to the Financial Counselor to finalize payment for services. • Enter all required information to send billing electronically. Requirements • High School Diploma/GED Nice-to-haves • Associate's Degree • 1 year Revenue Cycle Benefits • Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org. Apply tot his job