Senior Customer Representative Oncology (m/f/d)

Job Description We are continually striving to improve the understanding of health care within the local community. Our site in 1100 Vienna (ICON) is a strategic location for the distribution of our high quality and innovative health care products, as well as digitally integrated solutions for our patients and clients. To ensure sustainable company growth, we continually aim to offer attractive career opportunities for more than 150 employees at our Vienna site. In support of our existing team we are currently looking for a: Senior Customer Representative Oncology (m/f/d) West Austria (Vorarlberg, Tirol, Salzburg & OÖ) Responsibilities: • Identifying accounts & target areas with biggest potential to drive business outcomes • Developing field-based customer & patient journey and account strategy • Developing a network of key decision makers and orchestrated successful interactions with key stakeholders (including HCPs, public groups, medical professional organizations) in defined therapy area • Performs product calls with target audience as part of an omnichannel engagement plan • Performs Speaker-meetings and/or Round Tables with product presentation • Performs territory and/or account planning, segmentation and targeting of customers and reporting of activities • Providing feedback to management on strategic opportunities for assigned key accounts • Collaboration with cross functional team (Medical, Marketing, Market Access) to develop omnichannel projects, materials and services that respond to customers and business needs • Spends >90% of time in the field visiting customers Qualifications: • Successfully completed pharmaceutical representative examination and/or completed studies in the field of human, veterinary, or dental medicine or pharmacy • Highly motivated individual who is driven to push things forward • Excellent communication skills • Strong negotiation and analytical skills • Passion for working in an agile manner and with digital tools such as iPad, MS Office, Veeva, and Salesforce • Professional proficiency in German and English, both verbal and written are required We offer an attractive salary, outstanding social benefits and an exciting work environment with varied tasks in an international environment. The minimum annual salary for this position is EUR 61.300,- and varies according to the qualifications and experience of the successful candidate. We are looking forward to receiving your application. We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace. Required Skills: Accountability, Accountability, Account Management, Account Planning, Adaptability, Customer Communications, Customer Experience Design, Customer Experience Management, Customer Negotiations, Customer Relationship Management (CRM), Data Analysis, Interpersonal Relationships, Lead Generation, Market Analysis, Omnichannel Retailing, Oncology Sales, Order Processing, Patient Account Management, Pharmaceutical Guidelines, Pharmaceutical Management, Pharmacotherapy, Product Knowledge, Revenue Generation, Sales Forecasting, Sales Reporting {+ 5 more} Preferred Skills: Current Employees apply HERE Current Contingent Workers apply HERE Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: Regular Relocation: No relocation VISA Sponsorship: No Travel Requirements: 100% Flexible Work Arrangements: Remote Shift: Not Indicated Valid Driving License: Yes Hazardous Material(s): N/A Job Posting End Date: 12/4/2025 • A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. Apply tot his job