Senior ServiceNow Engineer - Remote Opportunity with Delta Air Lines: Expert in ServiceNow Application Support and Administration

Unlock Your Career Potential with Delta Air Lines Delta Air Lines, a global leader in the aviation industry, is seeking a highly skilled and experienced Senior ServiceNow Engineer to join its team on a remote basis. As a Senior ServiceNow Engineer, you will play a critical role in driving the success of our ServiceNow platform, ensuring its optimal performance, and providing top-notch support to our personnel. With a competitive salary, comprehensive benefits, and a culture that values care, integrity, resilience, servant leadership, and teamwork, Delta Air Lines offers an exceptional work environment that will help you keep climbing in your career. About Delta Air Lines Delta Air Lines is a renowned airline that has been a major player in the industry for decades. With a strong commitment to its employees, customers, and the environment, Delta Air Lines has established itself as a leader in the aviation sector. Our culture is built on a foundation of shared values, and we strive to create an inclusive and supportive work environment that fosters growth and development. Key Responsibilities Analyze Release Notes for 12 patches and 2 major upgrades to understand the impacts to the implemented functionality, ensuring seamless integration and minimal disruption to our operations. Perform monthly patching, system checkouts, and validation for the MID and Edge Encryption servers, guaranteeing the security and integrity of our systems. Manage Access Management, release deployments for internally developed changes, and install new plug-ins to ensure the continued functionality and enhancement of our ServiceNow platform. Support monthly cloning activities and the development lifecycle for engineering activities, providing critical technical expertise and guidance. Troubleshoot issues, address incidents, and request fulfillment for personnel using the system, ensuring prompt resolution and minimal downtime. Manage license compliance for installed and purchased capabilities, optimizing our investment in the ServiceNow platform. Provide system administration for the ServiceNow platform and other applications supported by the team, including migration updates, system patching and upgrades, user and group management, daily health checks, and routine reboots. Essential Qualifications To succeed in this role, you will need: A Bachelor's degree in Information Technology, Electronics and Communication Engineering, or a related field, and a minimum of 5 years of experience in ServiceNow application support/administration. Alternatively, a Master's degree in Information Technology, Electronics and Communication Engineering, or a related field, and 2 years of experience in ServiceNow application support/administration. Proven work experience in: Troubleshooting ServiceNow platform performance. Setup, Maintenance, and Troubleshooting of Clones of ServiceNow environments. Migration of ServiceNow application code changes between environments. Server Management. ServiceNow Integration support. Preferred Qualifications To give you a competitive edge, we prefer candidates with: Airline experience, although not essential, is highly desirable. Skills and Competencies The ideal candidate will possess: Strong technical skills in ServiceNow application support and administration. Excellent troubleshooting and problem-solving abilities. Effective communication and interpersonal skills. Ability to work independently and collaboratively as part of a remote team. Strong analytical and problem-solving skills. Career Growth Opportunities and Learning Benefits At Delta Air Lines, we are committed to helping our employees grow and develop in their careers. As a Senior ServiceNow Engineer, you will have access to: Comprehensive training and development programs. Opportunities for career advancement and professional growth. Mentorship and guidance from experienced professionals. Work Environment and Company Culture Delta Air Lines offers a dynamic and inclusive work environment that values: Care: We prioritize the well-being and safety of our employees. Integrity: We operate with transparency and ethics. Resilience: We adapt and thrive in a rapidly changing environment. Servant Leadership: We empower our employees to lead and make a difference. Teamwork: We collaborate and support each other to achieve common goals. Compensation, Perks, and Benefits We offer a comprehensive compensation package that includes: A competitive salary. Industry-leading profit-sharing program and performance incentives. 401(k) with generous company contributions up to 9%. Paid time off, including vacation, holidays, paid personal time, maternity, and parental leave. Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits. Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages. Holistic Wellbeing programs to support physical, emotional, social, and financial health. Domestic and International space-available flight privileges for employees and eligible family members. World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint. Recognition rewards and awards through the platform Unstoppable Together. Business Resource Groups created to connect employees with common interests. Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks. Join Our Team If you are a motivated and experienced Senior ServiceNow Engineer looking for a challenging and rewarding role, we encourage you to apply. With a culture that values care, integrity, resilience, servant leadership, and teamwork, Delta Air Lines is an exceptional place to build a career. Apply now and take the next step in your professional journey! Apply for this job