Service Support Analyst- Junior
Hello, Hope you are doing well, Job: NC - Meck County - Service Support Analyst- Junior Location :3205 Freedom Dr, Charlotte, NC Client : State of NC Job ID: (746382) Duration: Long Term • **This is a hybrid position. The candidate will be required to work onsite at least two days a week in Charlotte, NC. The IT Service Desk Agent I will provide front line telephoneemail support to internal customers with IT related software and hardware issues. • Aid customers concerning the use of computer hardware (i.e. tablets, desktop, and laptop) and software (i.e. O365 & Windows Operating systems, etc.), including printing, installation, enterprise applications, electronic mail, and operating systems • Perform First Contact Resolution (FCR) • Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory) • Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database • Understand and adhere to Incident Management, Request Management, and Knowledge Management policies Typically handles small initiatives and/or assignments independently. May work in an assisting role on larger initiatives and/or assignments projects requiring multiple agents and specialist. Experience providing support to end users w/ comp hardware and software inc. printing, installation, enterprise applications, electronic mail, and ops Required 2 Years Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory) Required 2 Years Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database Required 2 Years Previous experience providing IT support by phone/email Kindly email me if I happen to miss your call. Thanks & Regards. Manikanta Yerra +1 605-808-0076 Technical Recruiter 1601 N Harrison Ave, STE # 2B, Pierre, SD 57501 Email: [email protected] Our thoughts hold the power to build, bend or break our circumstances. Certified Minority Business Enterprise (MBE) An E-Verify Company DISCLAIMER: The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, re-transmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer or if you want to be REMOVED please reply with REMOVE in the Subject line of this email. Apply tot his job