Sr Technology Analyst

Department: Technology Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description: Southwest Airlines promises to provide Employees with equal opportunity for learning and personal growth. The Senior Technology Analyst supports the Revenue Management Technology Planning Team by being a collaborative problem-solver who delivers scalable Technology solutions and drives project clarity, gains decision alignment, and elevates outcomes. They’ll conduct analysis to create quality solutions, ensure solutions are aligned with stated requirements, and manage activities to ensure solutions are delivered on time and within budget. The Senior Technology Analyst is a strong communicator with excellent Customer Service skills, ready to drive the future of Southwest’s Technology. Additional Details • This DFW-based role is offered as a remote workplace position, which may require travel for trainings, meetings, conferences, etc. Outside of those required visits, the majority of your working time may be spent in an approved remote location within the DFW area. • U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics Responsibilities • Apply knowledge and skills of analysis, business processes, tools, domains, project methodologies, requirements definitions, and testing to solve a range of problems • Partner with other Technology Team members to provide advice or solutions within his or her area of expertise • Identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems and search for and seize opportunities to do more or to do things better • Estimate effort and value for solutions • Apply business solutions with broad level knowledge about technology platforms/architectures • Verify information and carefully review and check the accuracy of own work using dependency identification processes in technology work • Establish or follow prioritization processes to drive work, completing work with a sense of urgency • Express ideas, business or technical requirements clearly and concisely in writing using appropriate levels of summary and synthesis on a regular and consistent basis • Monitor program risks, issues, and scope, ensuring the appropriate level of priority, visibility and escalation • May perform other job duties as directed by Employee's Leaders Knowledge, Skills and Abilities • Advanced knowledge of business analysis, process modeling and redesign • Advanced knowledge of technical environments • Advanced knowledge of software development methodologies • Skilled in excellent partnering, communication, and negotiation in working with various Teams and/or external partners • Ability to analyze large, complex, or vague Business or technical problems, articulating the problem or root cause, and translating the analysis into viable solution recommendations • Ability to work effectively in a strong Customer service/team oriented environment • Ability to research, create, and document requirements, processes, and technical specifications • Ability to manage and prioritize multiple and widely varied work streams/tasks • Ability to take on multiple assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible work; able to mentor others to do the same • Ability to develop, present and effectively communicate ideas and strategies to a variety of audiences • Ability to teach and mentor others concerning technical and business subjects Education • Required: High School Diploma or GED • Required: Bachelor's degree in Computer Science, Engineering, Information systems or similar fields of study or equivalent advanced level experience Experience • Required: Advanced-level experience, seasoned and specialized knowledge in information technology (IT) operations, programming, systems/software development or another IT related field • Preferred: Revenue Management and/or Pricing experience • Preferred: Experience leading the gathering and analysis of requirements to determine systems' potential and define impact to other Business Teams and systems while providing input into the development team • Preferred: Experience owning and driving activities ranging from requirements gathering to production delivery coordination activities • Preferred: Experience leading project testing and implementation activities • Preferred: Working knowledge of SAFe/Agile development practices and ceremonies • Preferred: Working knowledge of Jira and Jira Align • Preferred: Strong People, communication, and customer service skills • Preferred: Working knowledge of project management processes • Preferred: Experience creating and providing structured and streamlined communication to the Business Customer and Senior Leadership via reporting and stakeholder updates. • Preferred: Experience with Lead project testing and implementation Licensing/Certification • N/A Physical Abilities • Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time • Ability to communicate and interact with others in the English language to meet the demands of the job • Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job Other Qualifications • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines • Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986 • Must be at least 18 years of age • Must be able to comply with Company attendance standards as described in established guidelines • Must be able to travel and /or attend Company and non-Company facilities and remote locations such as remote-based offices as necessary Pay & Benefits • Competitive market salary from $114,200 per year to $126,900 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company. Benefits you’ll love • Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) • Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings** • Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit*** • Competitive health insurance for you and your eligible dependents (including pets) • Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment. • Explore more Benefits you’ll love: • Pay amount does not guarantee employment for any particular period of time. • *401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits • **ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company Southwest Airlines is an Equal Opportunity Employer. Please print/save this job description because it won't be available after you apply. Job Posting End Date 11/18/2025 Apply tot his job