Technical Solutions Engineer, Connectivity
Job Description: • The Technical Solutions Engineer serves as the trusted technical advisor to the Regional Sales Directors and enterprise customers evaluating Telit connectivity portfolio. • Own pre-sales discovery, solution scoping, proof-of-concepts, and post-sale integration support; diagnose network/SIM/module/application issues; and drive successful certification/launch outcomes across MNOs and geographies. • Accelerate revenue by enabling technically sound wins — qualify use cases, recommend the right connectivity architecture (APN, profile strategy, data paths), and deliver compelling demos/POCs. • Shorten time-to-first-data for new accounts by leading onboarding (SIM/eSIM provisioning, device bring-up, CMP set up) and documenting repeatable playbooks. • Raise win rates by removing risk early (RF/link budget sanity checks, module/SIM compatibility, roaming behavior, PSM/eDRX expectations, fallback strategies). • Delight customers with fast, first-principles troubleshooting; clear Root Cause Analysis; and strong collaboration with global Connectivity/Support & R&D teams for durable fixes. • Inform the roadmap by aggregating field feedback (failure patterns, feature asks, coverage gaps) into prioritized insights for Product Management. • Partner with Sales on discovery: device architecture, radios/bands, mobility, data profiles, security posture, SLAs; propose Telit Connectivity and services strategy, APN selection, and SIM fleet policies. • Build POCs and demos (SIM activation, CMP configuration, device attach tests, data path validation) and deliver results to stakeholders. • Lead first-time attach and KPI baselining (Signal strength, network attach, PDP contexts, throughput/latency). Requirements: • Bachelor’s degree in Electrical/Computer Engineering, Computer Science, or equivalent hands-on experience • 5+ years in cellular IoT as a Field Application Engineer, Technical Support/Pre-Sales Engineer, or similar at a connectivity provider/MVNO, module vendor, or MNO • Solid understanding of cellular technologies and device behaviors: LTE Cat-1/4, Cat-1.bis, LTE-M (Cat-M1), NB-IoT, 5G basics (NSA/SA), roaming, attach/TAU, PSM/eDRX, and SIM/eUICC concepts (ICCID/IMSI, profile lifecycle), eSIM provisioning platform, SGPx2 • Experience designing and bringing up connectivity solutions: APN selection, private vs. public routing, CMP/NOC workflows, data path validation, KPI baselining, and multi-IMSI profile orchestration • Proficiency with module/AT-level debugging and log capture (AT traces, network surveys, modem logs) and packet analysis (Wireshark or equivalent) • Working knowledge of operator certification paths (PTCRB/GCF fundamentals) and U.S. operator processes (e.g., AT&T AQT/TRENDI, Verizon VPP/IoT Security) sufficient to guide customers through readiness and test planning • Core IP and security skills: PDP/PDU sessions, IPv4/IPv6, DNS, MQTT/HTTP(S), TLS, certificate handling; familiarity with IPsec/VPN options and private networking patterns for IoT • Customer-facing communication excellence: discovery/whiteboarding, and the ability to lead cross-functional troubleshooting to closure with urgency and ownership. Benefits: • Remote work • Professional development opportunities Apply tot his job