Temp Remote Service Analyst Role
Looking for an experienced service analyst to join a global software and tech organisation remotely for a few months. Pay Rate: £16.00 p/h Start: ASAP Duration: 2 months, likely to be extended Hours: 09:00-18:00 Responsibilities: • Support the end-to-end service support workflow—from triaging customer queries to tracking resolution and surfacing recurring issues. • Manage client user access across multiple environments, ensuring secure, compliant access control. • Manage the reporting of key service metrics (e.g. ticket volumes, resolution SLAs, issue trends) to inform performance reviews and strategic decisions. • Liaise between delivery, product, and customer success teams to ensure seamless configuration and deployment of new features. Ideal candidate: - Experience in a service operations, support, or analyst role—ideally within a SaaS or tech-driven environment. - Understanding of access controls, data integrity, and incident management best practices. - Strong problem-solving and coordination skills with a sharp eye for detail. - Confidence managing multiple stakeholders and workflows simultaneously. - Familiarity with service management tools (e.g. ServiceNOW, Jira, GitHub, Zendesk) and documentation platforms (e.g. Confluence, Notion). - A process-oriented mindset with a passion for continuous improvement. Original job Temp Remote Service Analyst Role posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs. Apply tot his job Apply tot his job