Virtual Customer Care Professional - American Express ($28-$35/Hour)

Unlock a Rewarding Career with American Express as a Virtual Customer Care Professional! We're seeking exceptional individuals to join our team as Virtual Customer Care Professionals, working remotely from the comfort of their own homes. As a valued member of our team, you'll enjoy a competitive salary, comprehensive benefits, and the flexibility to work from anywhere. At American Express, we're dedicated to providing world-class customer experiences, and we're looking for talented professionals like you to help us achieve this goal. As a Virtual Customer Care Professional, you'll be the face of our company, interacting with customers, understanding their needs, and providing tailored solutions to exceed their expectations. About the Role: As a Virtual Customer Care Professional, you'll be responsible for: • Handling inbound calls from entrepreneurs and managers, understanding their needs, and recommending suitable American Express products • Conveying in-depth product and service knowledge to communicate product features, benefits, and other aspects of American Express Small Business Services • Continuously developing key selling skills, including building rapport, understanding customer needs, handling objections, and closing deals • Providing exceptional customer care by responding to account inquiries in a prompt, organized, and customer-centric environment • Documenting essential account information in accordance with established policies and procedures • Upholding integrity by complying with all regulatory and compliance guidelines related to sales and service practices Requirements: • 2+ years of customer support experience, with a focus on building customer loyalty through excellent listening, consultative relationship-building, and strong written and verbal communication skills • Proven success in a customer care and sales environment (2+ years) • Ability to work in a fast-paced, metric-driven environment with the capability to multitask and navigate online systems • High school diploma or equivalent required; education benefits available What We Offer: • Competitive salary ($28-$35/hour) • Comprehensive benefits package • Flexible, remote work arrangement • Opportunities for professional growth and development • Recognition and rewards for outstanding performance We Encourage You to Apply! Even if you don't feel like a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team and contribute to our mission of providing exceptional customer experiences. Apply for this job Apply tot his job