Virtual Patient Companion

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.Job TitleVirtual Patient Companion LocationBeachwood FacilityCleveland Clinic Administrative Campus DepartmentVirtual Patient Companion-Nursing Institute Job CodeG99942 ShiftDay/Night Rotation Schedule7:00am-7:30am/7:00pm-7:30am Job SummaryJob DetailsJoin the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. As a Virtual Patient Companion at Cleveland Clinic's Administrative Campus, you will use a telemonitoring system to provide continuous remote observation and surveillance of up to 15 patients in a variety of units, departments, and/or locations. This position is essential in ensuring all patients receive top-quality care, and nurses are supported. In this role, you will be responsible for monitoring assigned patients, verbally redirecting patients from engaging in at-risk behaviors and summoning the nursing staff as needed while honoring patient and institutional confidentiality. A caregiver in this position works day/night rotation, 7:30am-7:30pm or 7:30pm-7:30am.A caregiver who excels in this role will: Comply with established corporate and departmental policies, procedures, objectives, quality assurance methods and safety codes.Demonstrate compliance with licensing, regulatory and accrediting agency provisions as required.Demonstrate appropriate and professional communication behavior toward patients, customers and coworkers.Cooperate with management and peers to promote an environment of teamwork and collaboration.Demonstrate an understanding of and proficiency in the use of the NAME TeleSitter Solution software.Maintain visual observation.Verbally redirect patients over a digital two-way audio device in patient rooms.Immediately summon the nursing staff if the patient requires assistance.Participate in the hand-off of pertinent information/behavior about assigned patients when arriving to monitoring area and upon completion of shift assignment.Arrange meal break times and inform staff before leaving the monitoring station so relief may be provided to ensure constant patient observation.Provide patients with explanations as necessary without counseling or providing opinions.Minimum qualifications for the ideal future caregiver include: High School Diploma/GEDGeneral knowledge of hospital settingsCan monitor up to 15 patients on one screen at one time and prioritize simultaneous situationsCan communicate effectively with patients using a microphone and headsetCan communicate with hospital staff and respond quickly to patient behavioral changesCan use discretion and courtesy when working with patients, visitors, and staffPreferred qualifications for the ideal future caregiver include: Previous experience in a hospital environmentPrevious clinical experiencePrevious direct patient care experienceNurse Assistant/Medical Assistant CertificationOur caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: Physical Requirements:Requires the ability to sit for prolonged periods.Lifting and carrying weights of up to 10 pounds from low to high levels is occasionally required and is an essential function of the position.Grasping and reaching are frequently required handling demands.Mental concentration and working with precise limits of accuracy are important.Personal Protective Equipment:Follows standard precautions using personal protective equipment as required.The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. Please review the Equal Employment Opportunity poster. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities Apply tot his job