Customer Support Associate - Employee Assistance Program

Description: ? Taking incoming calls to support members with Worklife Employee Assistance Programs (EAP) ? Determines purpose of call by actively listening and interacting with callers ? Assesses client?s needs and communicates information regarding EAP/Worklife services ? Recognizes crisis situations and evaluates for needed action ? Performs appropriate research in databases to identify potential providers ? Enters member information into EAP system and documents thoroughly ? Schedules appointment for members with counselors ? Assists team members with necessary activities related to member inquiries ? Communicates effectively with internal stakeholders ? Makes outbound calls to assist with member resources ? Provides miscellaneous support including administrative tasks Requirements: ? 1+ years? experience in call center environment ? Experienced in a social, psychological, or human service field providing client support ? Technical Requirement for personal residential internet service ? Select broadband or fiber internet service with minimum of 25mbps/3mbps ? A hardwired connection is required (ethernet connection) Benefits: ? Full range of medical, dental, and vision benefits ? 401(k) retirement savings plan ? Employee Stock Purchase Plan ? Fully-paid term life insurance plan ? Short-term and long term disability benefits ? Numerous well-being programs ? Education assistance ? Free development courses ? CVS store discount ? Paid Time Off (PTO)