Description: ? Train and coach employees on procedures related to the software via in person, videoconference, and webinar ? Become a subject matter expert on software applications through self-directed learning while remaining current with the product as updates are made ? Identify and suggest opportunities for operational and product improvements ? Liaise between business and technology team members with customer-facing responsibility ? Review and follow up internal tickets, tasks, and special projects as assigned by management ? Provide project status updates as needed ? Participate in software testing as improvements are made ? Accountable for projects assigned by senior management related to training customers on software ? Create training manuals for all customers Requirements: ? Excellent problem-solving skills ? Good project management skills ? High motivation and desire to do whatever it takes to help our company succeed ? Excellent analytical skills and ability to learn quickly ? Good communication skills with experience developing and managing customer relationships ? Knowledge in process data analysis and business processes ? Understanding of RCM workflows ? Proficient in Microsoft Office ? Previous physician practice management system (PMS) / electronic health record (EHR) software experience ? The understanding of actual clinical flow & implications of workflows (and solutions) Benefits:
