Customer Support - Phones and Tickets - Jamaica (4142)
Remote, USA
Full-time
Posted 2025-04-14
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Employer Industry: Digital Engagement Services
- Why consider this job opportunity...
- Flexible self-scheduling and work-from-home options
- Opportunity to work with exciting clients such as the NFL, Vimeo, and Topps
- Competitive hourly rate discussed during the interview
- Access to exclusive 'Hot Gigs' postings within the Mod Network
- Paid orientation and training provided
- Chance to develop skills in a dynamic and supportive environment
- What to Expect (Job Responsibilities):
- Provide exceptional customer support for clients, assisting users in finding housing and community resources
- Solve customer inquiries and concerns efficiently while guiding them to the right answers
- Collaborate with team members to ensure a positive customer experience
- Adapt quickly to changes and navigate complexities in service delivery
- Maintain a reliable and distraction-free work environment to optimize performance
- What is Required (Qualifications):
- Minimum of 1 year of experience in high-volume customer service
- Fluency in English, both written and spoken
- Familiarity with company escalation policies and procedures
- Full access to a work computer that meets specified minimum requirements
- High-speed and stable internet connection
- How to Stand Out (Preferred Qualifications):
- Previous experience working remotely in a customer support role
- Strong problem-solving skills and a proactive approach to challenges
- Ability to adapt to a fast-paced and changing environment
- Excellent communication skills with a customer-friendly demeanor
- Experience in digital engagement or community management
#DigitalEngagement #CustomerSupport #RemoteWork #FlexibleScheduling #CareerOpportunities
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