REMOTE 1099 Customer Service $14.00/hr - Mon - Fri DAY SHIFT ...

Voted ?Best Place to Work in FL? by the Sun Sentinel 3 years in a row! We?re searching for customer service agents to join us here at our dynamic call center for a tire support program. This is a remote 1099 Independent contractor position starting on April 15, 2024... In this role you will communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition to between channels at any time. ? You will be required to have your own equipment.* Job Responsibilities: ? Strong desire to be helpful and take ownership and resolve customer situations ? Scheduling appointments for customers ? Identify root cause of inquiries by asking probing questions to determine the best solution ? Provided customer relationship management tool to research inquiries and document customer interactions ? Receive and respond to inbound customer inquiries via phone, email, and text while updating internal computer applications and systems ? Maintain required product knowledge to deliver best in class service ? Exhibit a positive attitude and bring enthusiasm to work each and every day ? Proven record of great attendance and demonstrating skills as a team player Qualifications: ? Excellent interpersonal and verbal skills, clear diction, tone and knowledge/use of proper grammar ? Ability to multitask by reading, typing, and navigating through applications while speaking with customers ? Must be able to communicate effectively with customers, management, and co-worker Compensation: ? Pay: Production $14.00/HR - Training: $12.00/HR ? Work Schedule: Monday - Friday 9 AM - 6:00 PM ? Training will be 10 days: Monday ? Friday 9 AM ? 5 PM Technical Requirements / MUST have your own equipment: ? Two screens, can be 2 monitors or 1 monitor and 1 laptop ? Use of Windows 10 or 11 Home or Pro OS desktop or laptop (No Macs or Chromebooks) ? Hardwired internet connection directly to router- just WiFi is not accepted ? High Speed Internet: Min. 45 Mbps Download/10 Mbps Upload ? A working computer camera ? Use of a USB or Wired headset with volume control & mute function TECHNOLOGY REQUIREMENTS: Operating System / PC ? Windows 10 or 11 Home or Professional operating system (no Macs or Chromebooks) ? Two (2) available USB 2.0 or greater ports USB or Wired Headset ? Microphone, volume control, and mute functions Camera ? Integrated or USB Camera with 1080p resolution or higher. Please note that camera models will vary. Please make sure the cameras are compatible with Windows 10. ? Available on Amazon or any other major retailer. Standard Connection / Speed ? Must have Hard-wired connection (no wireless) ? Minimum 45 Mpbs download / Minimum 10 Mpbs upload ? Internet connection must not be shared with more than 3 devices in the same location CPU Speed ? Dual Core 1.2 GHz or better ? Intel Core i3 or AMD Ryzen 3 or better Hard Drive ? 40 GB or more of available space ? 100 GB or more of total space Memory ? 8 GB or RAM or better is preferable Monitor* ? 1280 x 1024 (SXGA) screen resolution ? 1920 x 1080 (Full HD or 1080p) ? Dual monitors are required for this program* Browser ? Latest version of Google Chrome for Windows Maximum Latency Threshold ? 120 milliseconds (ms) Inktel is proud to be an Equal Opportunity Employer and Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with a disability. Job Type: Contract Pay: $14.00 per hour Benefits: ? 401(k) ? Dental insurance ? Flexible schedule ? Health insurance ? Paid time off ? Referral program ? Vision insurance ? Work from home Experience level: ? 1 year Shift: ? 8 hour shift Weekly day range: ? Weekends as needed Work setting: ? Call center ? Remote Work Location: Remote