Job Description
Job Description...
OZ Digital LLC is seeking a Remote Customer Service Associate to join our team. As a Remote Customer Service Associate, you will be responsible for providing outstanding customer support and ensuring customer satisfaction. This is a remote position, allowing you to work from the comfort of your own home. If you have excellent communication skills and a passion for helping others, we want to hear from you!
Responsibilities:
? Handle customer inquiries and provide solutions via phone, email, and chat.
? Assist customers in navigating through our products and services.
? Resolve customer issues and complaints in a timely and professional manner.
? Escalate complex issues to appropriate teams as needed.
? Maintain accurate and detailed customer records.
? Collaborate with cross-functional teams to address customer needs and improve processes.
? Stay updated on product knowledge and company policies.
? Meet or exceed performance metrics and goals.
Requirements:
? Previous customer service experience is preferred.
? Excellent verbal and written communication skills.
? Strong problem-solving and analytical skills.
? Ability to multitask and prioritize tasks effectively.
? Empathetic and patient with a commitment to providing exceptional customer service.
? Proficient in using customer support software and tools.
? Ability to work independently and remotely with minimal supervision.
? Flexible work schedule to accommodate customer needs.
About Us:
OZ Digital LLC is a leading global technology consulting and solutions provider. We are committed to delivering innovative and business-focused solutions to help our clients achieve their goals. At OZ Digital LLC, we value teamwork, continuous learning, and a customer-centric approach. Join our team of dedicated professionals and contribute to our mission of transforming businesses through technology.
Requirements
? Previous customer service experience is preferred.
? Excellent communication and problem-solving skills.
? Ability to work independently and remotely with minimal supervision.
? Flexible work schedule to accommodate customer needs.
Qualifications:
? High school diploma or equivalent.
? Proficiency in using customer support software and tools.
Benefits
? Health Care Plan (Medical, Dental & Vision)
? Retirement Plan (401k, IRA)
? Paid Time Off (Vacation, Sick & Public Holidays)
? Family Leave (Maternity, Paternity)
? Work From Home