FalconTek is a GovCon Solutions and Services provider that supports Federal Agencies, State Governments, and Commercial Companies. FalconTek has provided support around the globe on mission critical programs since 2008.
We are supporting a Non Emergency Medical Transportation Program and we have multiple Remote Customer Service Representative Openings...
The Customer Service Representative will be the front-line representative and image of FalconTek.
The Customer Service Representative will handle a variety of tasks, which include incoming phone calls, general clerical tasks, data entry, process picture ID?s, handling customer requests, and administrative support.
WORK FROM HOME- All work is done remotely, but you must be local to the state of Missouri, have a computer, telephone and internet access.
Responsibilities:
? Handle inbound calls from Members, Clients and Facilities to verify eligibility and coordinate non-emergent transportation and/or paratransit services utilizing transportation management systems in order to meet contract service levels
? Provide top-quality customer service experience to a diverse customer population
? Enter Customer Contact information into appropriate software system, ensure accuracy of data entries
? Schedule trips in the most cost effective manner
? Meet job specific key performance indicators and goals
? Respond to all inquiries within a timely and professional manner
? Respond and document customer complaints
? Maintain daily customer scheduling for Eligibility staff
? Collect, track and maintain all monies collected for replacement IDs
? Maintain confidentiality and comply with HIPAA regulations
? Communicate professionally with Leadership both internally and externally
? Maintain program spreadsheets
? Regular attendance required for assigned shifts
Requirements:
? High School Diploma or GED
? Typing speed of 30 WPM or greater
? One year customer service experience
? Six month experience working in a customer service contact center preferred
? Must be authorized to work in the United States
Job Type: Full-time
Pay: $16.02 per hour
Benefits:
? Dental insurance
? Health insurance
? Vision insurance
Shift:
? 8 hour shift
Work setting:
? Remote
Location:
? Missouri (Required)
Work Location: Remote