Our client is currently seeking a Representative, Customer Service
This job will have the following responsibilities:
? Provide Customer support In an independent work environment, be the customer-facing voice and develop creative solutions to customer issues.
Provide proactive updates on order status to accelerate billing process.
? Determine when hospital request requires escalation, based on complexity of request or high priority need Solve customer complaints and document them in the CRM system.
? Effectively coordinate collaboration between internal departments (sales, CS, DR and AR if needed)to ensure provision of 100% service level to the customers while ensuring all company quality and revenue recognition polices are met.
? 2+ years of customer service experience required.
? Provide phone support for inquiries from sales and healthcare professionals.
? Engage, interact, and respond in a prompt, accurate, courteous and poised manner in order to encourage positive business... relationships.
? Process all work in accordance with relevant working practices and standard operating procedures.
? Provide feedback and suggestions to improve service levels, internal processes and customer support methodology.
? Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment.
? Prepare product or service reports by collecting and analyzing customer information.
? Potential specialized rep for CSR's or POC's