Senior Digital Operations Analyst – E-commerce & Marketplace Management

Join the Team at Workwarp: Elevate Your Career in Digital Operations Imagine being part of a dynamic team that is revolutionizing the digital landscape. At Workwarp, we're committed to innovation and excellence in e-commerce and digital operations. We're seeking a highly skilled Senior Digital Operations Analyst to join our team and drive the success of our marketplace and business-to-business (B2B) partners. This is a unique opportunity to leverage your expertise in digital operations, customer support, and project management to make a significant impact on our business. About Workwarp Workwarp is a leading company dedicated to providing cutting-edge solutions in e-commerce and digital operations. Our mission is to empower businesses to succeed in the digital age through innovative technology and exceptional service. We're passionate about fostering a culture of collaboration, creativity, and continuous learning, and we're looking for talented individuals who share our vision. Role Snapshot: Start Date: Immediate openings available Location: Remote Compensation: A competitive salary ranging from $69,000 to $124,200 per year, depending on experience and qualifications Job Summary: As a Senior Digital Operations Analyst at Workwarp, you will play a critical role in leading timely, accurate, and professional operational support to internal and external partners. You will own onboarding, training, and day-to-day support capabilities for B2B partners, elevating Workwarp's digital business. This is a fantastic opportunity to grow your career, develop new skills, and make a meaningful impact on our business. Key Responsibilities: Partner Orientation, Onboarding, and Training: Ensure a consistent and efficient partner onboarding process Build relationships with new partners, promoting a confident understanding of the Workwarp platform Define and build internal and external processes and methodologies to foster an exceptional partner conversion/onboarding experience Develop and manage training materials and knowledge repositories Partner Service and Support: Manage partner service and support for incoming requests via multiple communication methods (email, case management, calls, and online chat) Respond to and resolve partner questions and issues through incident recognition, research and isolation, resolution, escalation, and follow-up Actively advocate for partners, promoting transparency into client issues to cross-functional teams Partner Performance: Monitor partner metrics/KPIs and work collaboratively with partners not meeting expectations to improve performance Drive small to medium Seller experience enhancement projects Requirements: Education: 4-year college degree Experience: 3-5 years of experience in onboarding, service, or support roles in digital, business-to-business (B2B), or other customer/client-facing industries Skills: Strong collaboration skills, with a demonstrated ability to partner with stakeholders at all levels of the organization Strong interpersonal, verbal, presentation, and written communication skills Ability to manage multiple priorities and work with speed and accuracy What We Offer: At Workwarp, we're committed to investing in our team members and providing a comprehensive benefits package. This includes: Competitive Salary: A salary range of $69,000 to $124,200 per year, depending on experience and qualifications Health Benefits: Comprehensive health benefits and programs for you and your dependents, including medical, vision, dental, life insurance, and more Retirement Plan: 401(k) plan to help you plan for your future Employee Discount: Discounts on our products and services Paid Time Off: Paid sick leave, paid national holidays, and paid vacation Disability Benefits: Short-term and long-term disability benefits Career Growth Opportunities: Opportunities for professional growth and development in a dynamic and innovative company Flexible Work Environment: Remote work options and a flexible work environment Why Join Us? At Workwarp, we're passionate about fostering a culture of collaboration, creativity, and continuous learning. Here are just a few reasons why you should consider joining our team: Innovative Company: We're a company that's constantly innovating and pushing the boundaries of what's possible in e-commerce and digital operations Collaborative Culture: We're a team that's passionate about working together to achieve common goals Professional Growth: We offer opportunities for professional growth and development, so you can advance your career and achieve your goals Flexible Work Environment: We offer flexible work arrangements, including remote work options, to help you achieve a better work-life balance How to Apply: If you're a motivated and experienced professional looking to elevate your career in digital operations, we encourage you to apply for this exciting opportunity. Please submit your application today, and we'll be in touch if you're selected for next steps. At Workwarp, we're excited to meet our next team member. 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